At cbajee, we believe that gaming should be entertaining, controlled, and safe. Our Responsible Gaming programme gives every Bangladesh player the knowledge, tools, and support needed to keep gambling a positive part of their leisure time — and to recognise when it is time to step back.
cbajee is Bangladesh's premier online casino and sports betting platform, and we take our duty of care towards every player seriously. Responsible gaming is not a checkbox — it is a fundamental part of how cbajee operates. From the moment you register an account to every session you spend on our platform, we are actively working to ensure your experience remains enjoyable, transparent, and within your control.
Gambling is a form of entertainment enjoyed by millions of adults across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. For the vast majority of players, it remains exactly that — a fun, social pastime. However, cbajee recognises that for a small number of individuals, gambling can develop into a pattern of behaviour that causes financial, emotional, or social harm. Our responsible gaming tools and support resources exist precisely to address that risk before it escalates.
This page explains every responsible gaming measure available on the cbajee platform. We encourage all players — whether you feel you have a problem or not — to familiarise themselves with these tools. Setting a deposit limit before you start playing is one of the simplest and most effective ways to keep your gambling activity healthy and enjoyable.
cbajee enforces a strict 18+ age policy without exception. All players are required to verify their identity and age as part of our KYC (Know Your Customer) process. Any account found to belong to a person under the age of 18 will be immediately and permanently closed, all deposits returned, and any associated winnings voided. We have zero tolerance for underage gambling on our platform.
If at any point your gambling stops feeling fun — or if it begins to affect your finances, relationships, or mental health — please reach out to the cbajee support team immediately. We are available 24 hours a day, 7 days a week, and we will help you access the appropriate tools or external support without judgement.
Every cbajee account comes with a full suite of built-in responsible gaming tools — available at no cost and accessible directly from your account settings at any time.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, cbajee will automatically block further deposits until the period resets. Lowering a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period before it activates — a deliberate safeguard against impulsive decisions.
Define how long a single gaming session can last before cbajee automatically logs you out. Session limits can be set in increments from 30 minutes to 8 hours. When your limit is approaching, cbajee will display an on-screen reminder so you are always aware of how much time you have spent playing.
Enable regular pop-up notifications that appear at set intervals — every 15, 30, or 60 minutes — during active gaming sessions. Each reality check displays how long you have been playing and how much you have wagered during that session, giving you clear, factual context to make an informed decision about whether to continue or stop.
Take a short break from the cbajee platform by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended — you cannot log in, place bets, or make deposits. Your account balance is preserved and remains accessible once the time-out expires.
If you believe your gambling is becoming a problem, you can request full self-exclusion from the cbajee platform for a defined period (6 months, 1 year, 2 years, or 5 years) or permanently. During self-exclusion, your account is fully deactivated and cbajee will take reasonable steps to block you from creating a new account. Contact support to initiate self-exclusion immediately.
Access a complete, transparent record of your gaming activity on cbajee — including all deposits, withdrawals, wagers placed, games played, and session durations — at any time through your account dashboard. Reviewing your activity history is one of the most effective ways to stay aware of your gambling patterns and identify any changes in behaviour early.
All responsible gaming tools on cbajee are self-service and available around the clock. You do not need to speak to a support agent to activate deposit limits, session timers, or a cooling-off period — these can all be configured directly within your account settings in under two minutes.
For self-exclusion — whether time-limited or permanent — cbajee requires you to contact our support team directly. This is a deliberate step to ensure that self-exclusion requests are processed by a trained team member who can confirm your identity, explain the implications, and activate the exclusion immediately.
Problem gambling can develop gradually and is not always immediately obvious to the person experiencing it. The following behaviours may indicate that gambling is becoming harmful. If any of these apply to you, we encourage you to use cbajee's responsible gaming tools or contact our support team.
The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — the purpose is not to judge but to help you reflect on your gambling habits.
Have you ever spent more money gambling than you could realistically afford to lose at the time?
Have you ever gambled to escape problems or to relieve feelings of helplessness, guilt, anxiety, or depression?
Have you ever tried to win back money you had lost by placing further bets — known as "chasing losses"?
Has a family member, friend, or colleague ever expressed concern about the amount of time or money you spend gambling?
Have you ever borrowed money, sold possessions, or struggled to pay essential bills as a result of gambling losses?
Have you ever felt that you need to gamble with larger and larger amounts of money to achieve the same level of excitement?
Have you ever felt restless, irritable, or unable to concentrate when you are not able to gamble?
Have you ever hidden evidence of your gambling activity — such as deleted transaction records or concealed payment notifications — from someone close to you?
cbajee operates an absolute minimum age policy of 18 years. No person under the age of 18 may register an account, make a deposit, or participate in any form of gambling on the cbajee platform. This policy applies to all players across Bangladesh without exception, regardless of the platform, device, or payment method used.
Every new cbajee account is subject to age and identity verification as part of our mandatory KYC process. Players may be required to submit a copy of a government-issued photo ID — such as a National Identity Card (NID), passport, or driving licence — and a recent proof of address to confirm that they meet the minimum age requirement and that the details they provided during registration are accurate.
If cbajee's verification process identifies that a player is under 18, the account will be closed immediately, all deposited funds will be returned to the original payment method, and all winnings will be forfeited. No exceptions will be made.
Whether you need to activate a safety tool, request self-exclusion, or simply talk to someone about your gambling habits, the cbajee support team is here around the clock — no judgement, no pressure.
In addition to cbajee's internal tools and support team, the following independent organisations offer free, confidential assistance for individuals affected by problem gambling. cbajee encourages any player who feels they need professional support to contact these services.
Now that you know every tool available to keep your gaming experience safe, head back to the platform and enjoy all that cbajee has to offer — from BPL cricket betting to live slots and crash games. Play within your limits and have fun.
18+ only · Please gamble responsibly · cbajee.vu